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FAQs

If there is anything else you would like to know then please don’t hesitate to contact us.

Access statements are available on each property page, or please see this page for a full list of statements. If you require any further information regarding any of the properties, please contact us by email at christine@therowleyestates.com or by phone on 07968 258 234.

Please refer to the Contact & Maps page for a drop down menu showing the address and contact telephone number for each of our cottages. We have also included a link to a placemark on a Google map and satellite view plan for each of the properties and hope this will be helpful for finding the cottages and nearby amenities. Additional information regarding this is provided below for each location:

Blencowe Hall, Cazenovia Hall, Riverain and Wythburn Cottage, Blencowe:

  • The nearest pub is the Boot and Shoe in Greystoke which is just over 1 mile up the lane from the cottages and can also be accessed by a public footpath which starts in the village of Blencowe. The Clickham Inn is about 2 miles away along the road leading to Penrith.
  • The nearest village shop is in the village of Greystoke.
  • Larger grocery stores, petrol stations and the train station are in Penrith which is about 5 miles distance from Blencowe Hall.

Hause Hall Farm, the Cruik Barn and the Stables, Martindale

  • The nearest pubs are The Sun Inn and The Crown Inn located in Pooley Bridge. Pooley Bridge is just under 5 miles from Hause Hall Farm.
  • There is a ferry which calls at the Howtown Pier which goes to Aira Force, Glenridding (more pubs, shops, restaurants) and Pooley Bridge. The ferry pier is a 15 – 20 minute walk from Hause Hall Farm.
  • Larger grocery stores, petrol stations and the train station are in Penrith which is about 10 miles distance from Hause Hall Farm.

Glassonby Old Hall, Elk Cottage, and Jenny’s Croft, Glassonby

  • The nearest pubs are The Crown and The Fetherston Arms in Kirkoswald which is the next village along the fellside and 4 miles from Glassonby along a quiet lane. The Shepherd’s Inn in Melmerby also serves meals and local ales.
  • The Village Stores and Tea Room, our local shop is in Melmerby which is 2 miles from Glassonby. The Village Bakery is also in Melmerby.
  • Larger grocery stores, petrol stations and the train station are in Penrith which is about 11 miles distance from Glassonby.

Melmerby Hall, Kirkbride Hall and Stag Cottage

  • The nearest excellent local dining pubs are The Crown and The Fetherston Arms in Kirkoswald is just under 6 miles from Melmerby along a quiet lane. The Shepherd’s Inn in Melmerby which is walking distance into the village also serves meals and local ales.
  • The Village Stores and Tea Room, our local shop is in the village of Melmerby and about a 5 minute walk away. The Village Bakery and tea room is also in Melmerby.
  • Larger grocery stores, petrol stations and the train station are in Penrith which is about 9 miles distance from Melmerby.

As our cottages are located in quiet rural areas where livestock graze nearby, we request our guests do not use fireworks at our properties with the exception of two evenings – Guy Fawkes Night and New Year’s Eve. On these evenings, our neighbours expect more external noise and prepare their animals in advance for this. We appreciate the consideration regarding this guideline for fireworks usage.

Plastic bowls, cups, plates and cutlery are provided for our younger guests in all of the properties.

There are two pillows provided for each guest. The pillows are feather and enclosed with double white Egyptian cotton pillow cases. If you would prefer poly cotton pillows please email christine@therowleyestates.com 2 weeks before your stay so that we can arrange to provide these as needed.

Kitchens are provided with the following – paper towels, tea towels, salt & pepper, a variety of spices, tea, coffee & sugar, cling film, aluminium foil, dishwasher tablets, dishwashing liquid, laundry detergent and new J cloths.

Candles and/or tea lights in glass holders and matches are provided in all of our properties.

For the properties which are equipped with Aga ovens (Blencowe Hall, Cazenovia Hall, Hause Hall Farm, Glassonby Hall and Melmerby Hall, The Stables at Todd Hills, and Todd Hills Hall Farm House), basic instructions are provided in the guest information folders. Specialist Aga cookbooks are also provided.

Champagne flutes, white wine, red wine, beer glasses and tumblers are provided as well as plastic cups for younger guests.

We make a special effort to ensure our kitchens are supplied with generous amounts of china, cutlery and glassware as well as pots and pans, casserole dishes, cutting boards, utensils etc. If there is anything which you require which we have not provided, please feel free to get in touch.

All of our properties have sandstone terraces with sustainable plantation teak table, chairs and benches. We store the garden furniture during the winter months.

There is no additional charge for fuel or electricity used during guest visits. This is included within the rental rate.

There is a generous supply of logs, kindling and matches for the log burning fires. There is no charge for logs used during guest visits. If more logs or kindling would be helpful during your visit, please email christine@therowleyestates.com and we can arrange for the log baskets to be replenished at your convenience.

There is a hairdryer in every bedroom. They are in a labelled black fabric storage bag and stored in either the chest of drawers or the wardrobe.

Each guest is provided with a large, white bath towel, hand towel and a face cloth. There is a fabric bath mat in each en-suite bathroom and a non-slip mat is also provided. Fabric dish towels, pot holders and oven gloves are provided in each kitchen.

Each bathroom is supplied with Molton Brown individual guest toiletries bottles of bath/shower gel and shampoo/conditioner.

All of our properties have a Weber barbeque with a stainless steel grill. Barbeque equipment and charcoal is also provided. We store the barbeques and locally manufactured charcoal made without chemical accelerants and other such nonsense during winter months (from November through to the beginning of April) but would be happy to get them out if requested in advance of arrival. During the winter period, charcoal is subject to availability as our local supplier closes down his charcoal making facility in the slow season.

As with the barbeques, we wash and store the garden furniture during the winter months but would be happy to get this out if requested in advance of arrival.

Please contact us if we can help with this during your stay.

Please would you clean the BBQ after use. Thank you!

There is a selection of children’s books, a variety of boards games for all ages and playing cards in each property.

All bedrooms are fitted with either traditional wooden shutters or curtains with black out lining. It gets light very early in the morning in the summertime in Cumbria & the Lake District so we have incorporated this feature for our guests for their relaxation and comfort.

Cots and bedding and high chairs are provided upon request. Please contact Jilly Musgrave, our Manager, about one week before your stay to let us know if we can provide these for you (on a free of charge basis).

We have some zip and link beds in the properties and these can be adjusted to singles or doubles to suit your preference. Please can you email us 2 weeks before your arrival date, regarding this so that we can arrange the beds to suit your party.

The complimentary welcome hamper for our guests includes fresh bread, sweet biscuits, locally produced assorted toffee & fudge (from The Toffee Shop in Penrith), ground cafetiere coffee, muesli and home made raspberry jam. There will be a bowl containing a selection of seasonal fruits and also you will find milk, cheese, eggs, butter and orange juice in the fridge.

For our Christmas and New Year’s guests we offer a special augmented hamper with seasonal items including mince pies, christmas cake, holiday crackers, chocolates etc.

If you run out of any of these consumable items during your stay, please can you ring Christine on 07968258234 or email christine@therowleyestates.com and we will arrange additional supplies to be provided for your use.

Please be careful with the use of make up, particularly waterproof mascara and fake tan in the cottages. We have had issues in the past with permanenet stains on the bed linen and towels associated with the use of these products. Even with boil washing and soaking with bleach and stain remover, damage from these products could not be removed. If linen or towels are permanently marked, we will request a replacement cost for damages.

By way of a benchmark on costs: 400 Theadcount Egyptian Cotton king size duvet cover = £150, Egyptian Cotton fitted sheet = £40 and an egyptian cotton bath towel = £30.

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Yes, dogs are welcome at all of the cottages within The Rowley Estates. We have solid oak flooring and travertine style tiles in the kitchens and oriental carpets in the reception rooms. It would be most helpful if guests travelling with their dogs would please ensure that they clean up any dog waste (dog waste bags, scoops and bins are provided).

Please keep your dog in the reception rooms and not in the bedrooms and it would be very much appreciated if dogs would not be allowed to sit on any of the furniture.

There are a number of dining options nearby which allow guests to bring their dog with them. We have provided a list of some of our favourites below and would be happy to help with recommendations farther afield if this would be helpful.

Near Melmerby and Glassonby –

The Fetherston Arms in Kirkoswald will accept dogs in the wooden floored bar area which is a nice part of the pub to dine in and ask if you would please let them know in advance if bringing along a dog. Reservations recommended for dinner & in advance for weekends as this pub is very popular for dining. Tel 01768 898 284

The Crown Inn in Kirkoswald will accept dogs after 9 pm (which is when they stop serving food) as the pub is small to accommodate dogs and diners. Tel 01768 870 410

The Melmerby Stores and Tea Room will accept dogs in the rear section of the tea room and also has tables outside for breakfast, lunch and snacks. Tel 01768 881 915.

The Village Bakery at Melmerby allows dogs in the enclosed garden area which is a lovely place to relax on a warm morning or afternoon Tel 01768 881 811.

Near Blencowe / Greystoke –

The welcoming local pub called the Boot and Shoe in Greystoke allows dogs to join their owners at the tables outside overlooking the Village Green or in the cozy bar area. Reservations recommended for this pub & especially for seating in the bar/snug area by the fire. Tel 017684 83343

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A landline is provided in each property either with a payphone which accepts coins or a “telephone honesty pot” for contributions. The landline telephone number is listed on the Contact and Maps page for each property under the drop down menu.

Free broadband Wifi is provided in all properties. At Hause Hall Farm the Wifi is provided by satellite because there is no broadband via landline or cable in this part of the Lake District National Park. Please keep in mind that it is expensive to do large volumes of downloads and uploads via this Eutelsat (satellite) connection.

We have collaborated with our local swimming pool and set up a voucher programme for guests staying within The Rowley Estates to have a free swimming sessions at the Greystoke Village Pool, near Blencowe.

Greystoke Village Outdoor heated pool is open seasonally. Please call before visiting to check opening hours 01768 483637 or check their website http://greystokepool.org.uk/.

Sainsbury’s and Tesco deliver to all of our properties. The addresses and post codes for each cottage can be found on the Maps page on this website. There are local village shops in the villages of Melmerby, Langwathby (near Glassonby and Melmerby), Greystoke (near Blencowe) and Pooley Bridge (near Hause Hall Farm) and Penrith has a great grocery store called Booths which specialises in local produce as well as a Morrisons, Sainsburys, Marks and Spencer Food Hall, Aldi and Cranstons Food Hall.

All of the televisions in the cottages at The Rowley Estates are equipped for Digital Free View. Sky Television broadcasting is not provided but we would be happy to recommend some local pubs where you can catch the match including The Clickham Inn, Blencowe, Penrith CA11 0BP, The Royal, Wilson Row, Penrith, CA11 7PZ and The Station Hotel, Castlegate, Penrith CA11 7JB.

There are several pubs within a few miles of most of our properties, the only exception being Hause Hall where the nearest is approximately 7 miles away. The addresses, telephone numbers and contact details for the nearest pubs, restaurants and take away options are provided in the Guest Information folders which are placed in each cottage. Alternatively, please feel free to contact us for details and recommendations.

Bikes can be hired from Jason Taylor at Inspiring Cycling. Jason can be contacted on 07887 764987. Please also refer to his website – https://www.inspiringcycling.co.uk/

Bike hire prices:

1 day = £22, 2 days = £38, 3 days = £51, 4 days = £64, 5 days = £70, 6 days = £78, 7 days = £84.

Jason also has electric bicycles and offers cycle tours including extended ones along the C2C route. Please contact him directly regarding cycle hire and pricing.

Mobile phone signal connection is limited at Hause Hall Farm but it is possible to get a signal at the top of the hill road leading to the farm. A landline phone is provided for your convenience and in case of emergency.

Mobile phone connection can also be limited at some of the other properties due to location and the thickness of the stone walls. Connections are generally fine outside. Payphone landlines are provided in all properties and wifi calling is another option to consider as all properties are provided with broadband wifi via fibre or satellite link.

If you require a taxi we would recommend Sean from Abbey Taxi, he can be contacted by mobile on 07789 023023 or via his website http://www.abbeytaxisofpenrith.co.uk/ He has an MPV and works in and around Penrith.

Another taxi firm we would use is Town Taxi and they can be reached on 01768 868268 or via their website http://towntaxispenrith.com/.

We also know an excellent local car hire company called Eden Garage owned by Ian Overs. They can leave a car at the train station for you to pick up on arrival for your stay and drop off again at the station on departure. They can be contacted on 017683 61212 or via their website http://www.eden-garage.co.uk/. They hire out cars, 7 seater people carriers, 12 and 17 seater minibuses. Email address is enquire@eden-garage.co.uk.

We are happy to help with some recommendations for a babysitter to come to one of our properties whilst you are staying. We would recommend looking on www.childcare.co.uk (and searching by the first three letters of the post code for the property address) which has a number of local babysitters on including their background information as well as experience and qualifications. Please feel free to get in touch via email or on Christine’s mobile (07968 258 234) if we can provide any additional information regarding babysitting services.

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Download Terms and conditions for The Rowley Estates

 

  1. DEFINITIONS

In these Booking Conditions:

“Booking” means a booking for a Property.

“Booking Conditions” means the terms and conditions of these booking conditions, including the General Notes section which follows.

“Contract” means the contract between you and The Rowley Estates for the Selected Property as may be amended from time to time in writing between you and The Rowley Estates.

“Property” means any of the properties advertised on our website (www.therowleyestates.com)

“Rental Fee” means the total fee for the Selected Property as agreed in writing including rental, heating, electricity, logs, use of bed linen and towels, toiletries and a welcome basket of groceries (and VAT if applicable) but excluding any charges for additional services provided by The Rowley Estates or any of its service providers.

“Rental Period” means the period of time for which you wish to rent the selected Property as stated in the written confirmation of the Booking.

“Selected Property” means the Property specified by you in a Booking. “Website” means The Rowley Estates website at www.therowleyestates.com

“Written” or “in writing” includes faxes and any non-transitory form of visible reproduction of words and email (but not text messaging via mobile phone)

“You” means the person who makes a Booking.

  1. CONTRACT

When you submit a booking or enquiry via our online reservation system you will receive an automatically generated booking or enquiry summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

  • The Contract for renting the Selected Property is between You and The Rowley Estates and it incorporates and is subject to these Booking Conditions.
  • By making a Booking You are deemed to have made an offer to enter into a contract with The Rowley Estates for the letting of the Selected Property in accordance with the Booking Conditions.
  • The Booking will be deemed accepted and the Contract referable to the Booking will come into effect and be legally binding when a representative of The Rowley Estates issues a confirmation form to You by email or post pursuant to condition 3.
  1. BOOKING AND PAYMENT FOR DIRECT BOOKINGS
  • You may make a Booking by either contacting a member of staff of The Rowley Estates by telephone on the numbers provided on the website or by accepting an offer of a booking by an email sent by a member of staff of The Rowley Estates.
  • If, when making your Booking, the start date of your proposed Rental Period is more than 12 weeks away, you must pay a deposit to The Rowley Estates. This deposit is one-third of the Contract Booking
  • The entire Contract Amount is payable at the same time as your Booking if the Booking is made 12 weeks or less before the start of the Rental
  • If the full payment of the Contract Amount is not already required (for all bookings at 12 weeks before the start of the Rental Period), The Rowley Estates will request another one-third payment of the Contract Amount 26 weeks before the start of the Rental Period increasing the Booking Deposit to 2/3 of the Contract Amount at this date.
  • The Rowley Estates reserves the right to cancel your Booking at any time and retain the deposit if the balance payments of the Contract Amounts are not received by the due date as set out in the confirmation form provided to You when the booking is placed.
  • The Rowley Estates will issue a confirmation form to you once it has received written confirmation of the Booking from You and all money due at the time of Booking in cleared funds provided that the Selected Property is available. You should check the confirmation form carefully and notify The Rowley Estates immediately in case of any discrepancy.
  • The Rowley Estates may at any time before The Rowley Estates issues a confirmation form accept bookings from other customers for the Selected property.
  • If the Selected Property is unavailable for your selected Rental Period and The Rowley Estates is unable to accept the Booking for this or any other reason except for those beyond the control of The Rowley Estates (see clause 15), The Rowley Estates will return all money received from you in full.
  • Questions regarding payment for bookings made via other websites such as Trip Advisor, Airbnb etc may be raised directly with The Rowley Estates.
  1. METHODS OF PAYMENT
  • You may pay by cheque, interbank online transfer, credit card or via another form of payment agreed by The Rowley Estates.
  • For Bookings made less than 3 weeks before the start of the Rental Period, no cheques will be accepted and payment must be made by interbank online transfer, credit card or another method agreed by The Rowley Estates.
  • Instructions for cheque payments will be provided upon request.
  1. CANCELLATION

The tables below provide the amounts that may be due to You, should the Contract be cancelled.

Please note that as outlined below in Section 1 and Section 2 the reimbursement terms and cancellation fees are different for bookings of smaller properties of three bedrooms or less vs. bookings incorporating four bedrooms or more.

 Section 1 – Amounts that may be due to You after cancellation of a booking contract incorporating a total number of bedrooms of three or less

 

Timing of notice given to cancelActions undertaken by The Rowley Estates to achieve a re-let of the Property (Properties) further to your cancellationReimbursement of your payment and Administration cancellation fee
At least 12 weeks prior to the commencement of Rental DateThe Rowley Estates is unsuccessful in re-letting the Property (Properties) to another guest party.You will not be entitled to a refund of The Booking Deposit.
At least 12 weeks prior to the

commencement of Rental Date

The Rowley Estates is successful in re-letting the Property (Properties) to another guest party for the same rental rate as your contract amount.You will receive a refund of The Booking Deposit, less an Administration Charge equal to the greater of 15% of the value of the Booking Deposit or £50.00.
At least 12 weeks prior to the commencement of Rental DateThe Rowley Estates is successful in re-letting the Property (Properties) to another guest party for a lesser rental rate than your contract amount.You will receive a partial refund of The Booking Deposit based on a deduction of the rental shortfall from your Contract Amount, less an Administration Charge equal to the greater of 15% of the value of the Booking Deposit or £50.00. [Note 1]
Less than 12 weeks prior to the commencement

of Rental Date

The Rowley Estates is unsuccessful in re-letting the Property (Properties) to another guest party.You will not be entitled to a refund of any monies paid.
Less than 12 weeks prior to the commencement

of Rental Date

The Rowley Estates is successful in re-letting the Property (Properties) to another guest party for the same rental rate as your contract amount.You will receive a refund of The Contract Amount less an Administration Charge equal to the greater of 10% of the value of the Contract Amount or £50.00.
Less than 12 weeks prior to the commencement of Rental DateThe Rowley Estates is successful in re-letting the Property (Properties) to another guest party for a lesser rental rate than your contract amount.You will receive a partial refund of The Contract Amount based on a deduction of the rental shortfall from your Contract Amount, less an Administration Charge equal to the greater of 10% of the value of the Contract Amount or £50.00. [Note 2]
Termination of The Contract due to You being in breach of The ContractNo monies shall be refunded to You.

 

Note 1: Example calculation of reimbursement when notice is received to cancel more than 12 weeks prior for a property of three bedrooms or less .

Total Contract Amount = £1000.00. Booking Deposit received = £333. After guest cancellation, The Rowley Estates achieves a re-letting of the cancelled property for £900.

Reimbursement amount = £333 (Booking Deposit) – £100 (rental shortfall from original contract amount) – £50 (Administration Charge, greater of 10% of the Booking Deposit or £50) = £183. You receive a refund of £183 from the Booking Deposit received.

Note 2: Example calculation of reimbursement when notice received to cancel less than 12 weeks prior.

Total Contract Amount = £1000.00. Contract Amount received = £1000. After guest cancellation, The Rowley Estates achieves a re-letting of the cancelled property for £900. Reimbursement amount = £1000 (Contract Amount) – £100 (rental shortfall from original Contract Amount) – £100 (Administration Charge, greater of 10% of the Contract Amount or £50) = £800. You receive a refund of £800 from the Contract Amount received.

Section 2 – Amounts that may be due to You after cancellation of a booking contract incorporating a total number of bedrooms of four or more

 

Timing of notice given to cancelActions undertaken by The Rowley Estates to achieve a re-let of the Property (Properties) further to your cancellationReimbursement of your payment and Administration cancellation fee
At least 12 weeks prior to the commencement of Rental DateThe Rowley Estates is unsuccessful in re-letting the Property (Properties) to another guest party.You will not be entitled to a refund of The Booking Deposit.
At least 12 weeks prior to the commencement

of Rental Date

The Rowley Estates is successful in re-letting the Property (Properties) to another guest party for the same rental rate as your contract amount.You will receive a refund of The Booking Deposit, less an Administration Charge equal to the greater of 15% of the value of the Booking Deposit or £100.00.
At least 12 weeks prior to the commencement of Rental DateThe Rowley Estates is successful in re-letting the Property (Properties) to another guest party for a lesser rental rate than your contract amount.You will receive a partial refund of The Booking Deposit based on a deduction of the rental shortfall from your Contract Amount, less an Administration Charge equal to the greater of 15% of the value of the Booking Deposit or £100.00. [Note 3]
Less than 12 weeks prior to the commencement

of Rental Date

The Rowley Estates is unsuccessful in re-letting the Property (Properties) to another guest party.You will not be entitled to a refund of any monies paid.
Less than 12 weeks prior to the commencement of Rental DateThe Rowley Estates is successful in re-letting the Property (Properties) to another guest party for the same rental rate as your contract amount.You will receive a refund of The Contract Amount less an Administration Charge equal to the greater of 10% of the value of the Contract Amount or £100.00.
Less than 12 weeks prior to the commencement of Rental DateThe Rowley Estates is successful in re-letting the Property (Properties) to another guest party for a lesser rental rate than your contract amount.You will receive a partial refund of The Contract Amount based on a deduction of the rental shortfall from your Contract Amount, less an Administration Charge equal to the greater of 10% of the value of the Contract Amount or £100.00. [Note 4]
Termination of The Contract due to You being in breach of The ContractNo monies shall be refunded to You.

 

Note 3: Example calculation of reimbursement when notice received to cancel more than 12 weeks prior for a booking made at a property incorporating four bedrooms or more.

Total Contract Amount = £2000.00. Booking Deposit received = £666. After guest cancellation, The Rowley Estates achieves a re-letting of the cancelled property (properties) for £1900. Reimbursement amount = £666 (Booking Deposit) – £100 (rental shortfall from original Contract Amount) – £100 (Administration Charge, greater of 10% of the Booking Deposit or £100) = £466. You receive a refund of £466 from the Booking Deposit received.

Note 4: Example calculation of reimbursement when notice received to cancel less than 12 weeks prior for a property.

Total Contract Amount = £2000.00. Contract Amount received = £2000. After guest cancellation, The Rowley Estates achieves a re-letting of the cancelled property (properties) for £1900. Reimbursement amount = £2000 (Contract Amount) – £100 (rental shortfall from original Contract Amount) – £200 (Administration Charge, greater of 10% of the Contract Amount or £100) = £1700. You receive a refund of £1700 from the Contract Amount received.

  1. RENTAL PERIOD
  • The Rental Period commences, unless otherwise notified, at 4.00 pm on the day of arrival and terminates at 10.00 am on the day of departure.
  • When booking some Properties for a 2-night weekend stay (Friday and Saturday nights) and at certain times of year, late departures may be available at The Rowley Estates’ discretion.
  • If your stay extends beyond the period of hire set out in this section or such other period as expressly agreed this section, You may be subject to a charge for the additional time based on the applicable daily rate for the Selected Property.
  1. CHANGES OF RENTAL PERIOD

The Rowley Estates will endeavour, but is under no obligation, to consider a request from You to change the Rental Period after it has been confirmed and accepted. Such a request will only be accepted at the discretion of The Rowley Estates and if the Selected Property is available for the new Rental Period requested and either the rate is the same as the original Rental Period or You agree to pay the different rental rate.

  1. USE OF SELECTED PROPERTY
  • You agree that the number of people staying in the Selected Property will not exceed the maximum number stipulated on The Rowley Estates website.
  • You agree that the Selected Property will be used for personal and domestic purposes only. No external guests will be invited to the property without obtaining prior permission from The Rowley Estates.
  • You agree that the Selected Property will not be used for any commercial purposes without the written consent of a member of staff of The Rowley Estates.
  • You agree that the Selected Property will not be used for any activity or in such a way as to cause a nuisance or annoyance to neighbours of the Selected Property.
  • You and your guests will comply with any reasonable regulations relating to the Selected Property or the site within which the Selected Property is situated, which will be communicated to you upon/prior to your arrival at the Selected Property.
  1. CARE OF SELECTED PROPERTY
  • You agree to keep the Selected Property and its contents in the same condition and repair as found on your arrival at the Selected Property and shall procure that your guests shall also take such care of the Selected Property and its contents.
  • If either You, any of your guests or an animal accompanying you, by act or omission causes damage to the Selected Property and/or its contents, You agree to pay to The Rowley Estates upon written demand, any reasonable costs incurred in making good any such loss or damage.
  • You may be required to pay a security deposit. If this applies to the Selected Property, You will be advised of the amount at the time of Booking. The security deposit will be refunded at the end of the Rental Period (less any reasonable costs for breakages, damage etc if applicable). Any security deposit will be taken by a member of staff of The Rowley Estates.
  • You shall abide by all instructions with regard to the use of the Selected Property and its fixtures and fittings as notified to You by The Rowley Estates from time to time.
  • You must ensure that the Selected Property is left in a clean and tidy condition on your departure at the end of the Rental Period (including cleaning up after any animals in the garden which You have been permitted to bring to the Selected Property). The Rowley Estates may charge You for the reasonable costs of any additional cleaning if this is reasonably considered necessary.
  1. PETS
  • Dogs are welcome at the properties within The Rowley Estates. You should specify that you wish to bring a dog or dogs at the time of booking.
  • Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed in all Properties at no extra charge, even where the Property description states that dogs are not allowed.
  • You must ensure that: dogs are properly controlled and supervised at all times; they must not be left unattended at the Selected Property; and they are not permitted in any of the bedrooms or on any of the furniture.  You are advised to bring a pet basket.
  • Guests with allergies should be aware that The Rowley Estates cannot guarantee that there have been no dogs at the Selected Property, nor (subject to condition 14) does The Rowley Estates accept any liability for any suffering which may occur as a result of such pets having been present.
  1. RIGHT OF ENTRY
  • Members of staff of The Rowley Estates shall have the right of entry to the Selected Property at all reasonable times, except in an emergency where immediate access may be required for the purposes of inspection or to carry out any necessary repairs or maintenance.
  1. RIGHT TO REFUSE BOOKINGS AND TO TERMINATE CONTRACT
  • The Rowley Estates reserves the right to refuse Bookings from: (a) groups of people under the age of 21; and/or (b) hen or stag parties.
  • You must inform The Rowley Estates at the time of Booking if your party falls in condition 12.1(a) and/or 1(b).
  • The Rowley Estates reserves the right to terminate a Contract without prejudice to any rights and remedies accrued by The Rowley Estates or You which shall remain following termination and to ask You and your guests to leave the Selected Property immediately if it is deemed necessary by a member of staff of The Rowley Estates as a result of your behaviour or that of any of your guests or any other material breach of these Booking Conditions.
  • In the event that your Contract is terminated in accordance with condition 12, The Rowley Estates reserves the right not to refund to You any part of the Rental Fees in respect of the shortened Rental Period.
  1. COMPLAINTS
  • Should there be any cause for complaint during your stay in the Selected Property, You should notify a member of staff of The Rowley Estates promptly and describe the nature of the The Rowley Estates will use its reasonable endeavours to resolve any complaints.
  • There will be a manager on call, whom You can contact in the event that you have a problem with the Property. The Manager will use their reasonable endeavours to resolve any issues.
  • If the manager is unavailable, please contact Christine Rowley on 07968 258 234 or Charles Rowley on 07861 221 878.
  • Any complaints You wish to make after your Rental Period has ended should be made in writing or by email and sent to The Rowley Estates within a reasonable period thereafter.
  1. LIABILITY
  • 14.1 – Nothing in these Booking Conditions shall limit or exclude the liability of The Rowley Estates for death or personal injury resulting from its negligence or for fraudulent misrepresentation or for any liability which cannot be excluded by law.
  • Subject to condition 14.1, all warranties, conditions and other terms implied by statute or common law are, to the extent permitted by law, excluded from the Contract.
  • Subject to condition 14.1, The Rowley Estates shall not be liable for any actual or alleged indirect or consequential loss howsoever arising suffered by You, or for any loss (either direct or indirect) of profits, anticipated profits, savings, business or opportunity or loss of publicity or loss of reputation or opportunity to enhance reputation or any other sort of economic loss.
  • Subject to condition 14.1, the aggregate liability of The Rowley Estates to You for breach of contract, misrepresentation, in tort or otherwise arising under or in connection with the Contract shall be limited to damages not exceeding one times the total amount of the Rental Fee received from you.
  1. FORCE MAJEURE
  • The Rowley Estates shall not be liable for any delay or non-performance of their obligations under the Contract to the extent that the performance is interrupted or prevented by any act or omission beyond its reasonable control.  A member of staff of The Rowley Estates shall as soon as reasonably practicable upon it becoming aware of the same notify You.
  1. CANCELLATION INSURANCE
  • If You wish, You may take out cancellation insurance to help protect You from cancellation of your holiday. This is not compulsory.
  • Where You have taken out cancellation insurance and cancel a Contract with The Rowley Estates, the cancellation must be notified to The Rowley Estates in writing. Should a cancellation be made which is not covered in full under the terms of the cancellation insurance, you remain liable in accordance with these terms and conditions for any monies owed.
  1. DATA PROTECTION AND PRIVACY POLICY

Please refer to the Privacy Policy which is separately posted on The Rowley Estates website which is deemed to form part of The Rowley Estates Terms and Conditions.

  1. MISCELLANEOUS
  • If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
  • You shall not, without the prior written consent of The Rowley Estates assign or transfer, or deal in any other manner with all or any of your rights or obligations under this Contract.
  • A person who is not a party to this Contract shall not have any rights under or in connection with it.
  • The Contract shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
  1. CIVIL CEREMONIES AND WEDDINGS
  • Civil ceremonies and wedding bookings must be booked directly with The Administration Team of The Rowley Estates and may not be booked online or via any third party agency. The Administration Team can be contacted via info@therowleyestates.com or via 07968258234.

GENERAL NOTES

WEBSITE IMAGES

The website of The Rowley Estates is updated from time to time. You acknowledge that minor differences may arise between our photographs, illustrations and descriptions of a particular property and the actual property.

GUEST SAFETY

The Rowley Estates takes guest safety very seriously. Therefore, we ask that Guests who stay in a Property take a few moments on arrival to think about their safety. In particular, we ask that Guests should:

  • Check the layout of the Property, so that in an emergency you and your party can get out quickly and easily;
  • Check the locations of the fire extinguishers and fire blanket and read the instructions for use;
  • Check the location of the first aid box; and
  • Read and take note of specific safety information provided in the guest information folder.
  • If you have any concerns about the safety of the Property, whether it be the garden, equipment or facilities you should contact a member of staff of The Rowley Estates. immediately.

COTTAGES WITH CHARACTER

We ask Guests to bear in mind that the properties within The Rowley Estates are period properties and were built before the days of damp proof courses and cavity wall insulation and some Properties may show signs of damp. Please bear this in mind if your party includes an elderly/infirm person or very young children.

Should traditional cottage features (steep stairs, low beams, uneven floors) be a problem for any member of your party, you should consider this when selecting a Property before making any Booking. Please note that such features are included in our Access Statements and a member of The Rowley Estates staff can advise on property suitability.

SPECIAL REQUIREMENTS

We will endeavour to help those in your party with special requirements by recommending cottages that are especially suitable; please refer to our Website or contact a member of our staff to discuss this. Many of our properties are historic buildings and some are listed. Consequently, the structure and fittings will not necessarily have current safety and design features and may lack facilities such as ramps for wheelchairs. Some Properties may not be childproof and may have steep approaches or internal staircases. Therefore, we would strongly advise you to read the Access Statements for any property which You are considering booking before placing a Booking; or please contact us in order discuss any particular needs that you may have prior to booking.

Special requests may be made prior to travel and whilst we will endeavour to meet them, this cannot be guaranteed. Under no circumstances will requests accepted by a member of staff of The Rowley Estates form part of our contractual obligations.

LOCATION IN COUNTRYSIDE

Properties in rural locations can experience some animal noise and occasionally noise from grass cutting or other farm machinery or activities. Some Properties are situated on non-surfaced roads/tracks.

Flora and fauna: in rural areas, insects and other pests are fairly common and not necessarily an indication of poor housekeeping standards. Whilst preventative action is always taken by The Rowley Estates, these pests can never be eradicated completely.

COMPLAINTS

Great effort is made to maintain the highest standards of furnishing and fittings. If You experience a shortfall in housekeeping or maintenance or require any additional supplies for use during your visit, please call The Manager on 07732 167 444 or Christine Rowley on 07968 258 234 or Charles Rowley on 07861 221 878 during your stay so we can try to minimise any inconvenience or discomfort.

GUEST DAMAGE

You should report accidental damage or breakage if and when it happens. Repairs or replacement items can then be arranged in advance of the arrival of the next guests.

DAMAGE DEPOSIT /SECURITY DEPOSIT

We may require you to pay a security deposit. If this applies to your Selected Property you will be advised of the amount at the time of Booking. The security deposit will be refunded at the end of your holiday rental (less any costs for breakages, damage etc if applicable).

OTHER ISSUES

Building Work: The Rowley Estates cannot be held responsible for any buildings or road workings which may be carried out close to your Selected Property. Where we are aware of any anticipated works, we will endeavour to advise you in advance of your holiday.

PROBLEMS DURING YOUR STAY

In the rare event that you have a problem with or complaint about your accommodation, please call The Manager so that swift action can be taken to remedy the situation. If you are unable to make contact with the manager, please call Christine Rowley on 07968 258 234 or Charles Rowley on 07717 861 451 or on 07861 221 878.

WITHDRAWAL OF FACILITIES

The Rowley Estates reserves the right to alter or withdraw amenities or facilities or any activities without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.

CONTACT DETAILS

Christine & Charles Rowley, The Rowley Estates, Blencowe Hall, Blencowe, Cumbria CA11 0DF. Tel Christine Rowley (Owner) – 07968258234

Tel Charles Rowley (Owner) – 07861221878

Tel Jilly Musgrave (Manager) – 0773267444

Blencowe Hall, Melmerby Hall, Hause Hall Farm, Cazenovia Hall, Glassonby Old Hall, Kirkbride Hall, Riverain, Stag Cottage and Wythburn are all a minimum of a 3 night stay.

Elk Cottage and Jenny’s Croft are a minimum of a 2 night stay.

The following are exceptions to the above;

Easter bank holiday weekend – 4 night minimum stay at all of the Rowley Estates properties. Bookings to start on either Thursday or Friday.

May bank holiday weekends – 3 night minimum stay at all of the Rowley Estates properties.

August bank holiday – 3 night minimum stay at any property not covered by the minimum one week stay for summer high season.

October half term holiday period – 3 night minimum stay at all properties.

New Year and Christmas – minimum 5 night stay at all properties.

Easter, Christmas, New Year and all other bank holiday bookings to be 18 guest option Hause Hall, Cruik Barn and Stables.

Summer high season; For bookings between the 15th July through to 5th September

Minimum one week stay at Hause Hall and Cruik Barn or Hause Hall, Cruik Barn and Stables with a Saturday start date.

Saturday start date for minimum one week stays at Kirkbride Hall and Glassonby Old Hall.

Friday start date for minimum one week stays at Cazenovia Hall,  Wythburn and Riverain.

Hause Hall Farm is available as a 5 bedroom, 10 guest option during our low seasons which are listed below for reference:

  • 4th January – 7th Feb 2019
  • 18th Feb – 21st Mar 2019
  • 8th Nov – 18th Dec 2019
  • 3rd Jan – 13th Feb 2020
  • 24th Feb – 20th Mar 2020
  • 8th Nov – 17th Dec 2020

For all other dates (apart from bank holidays see above), bookings may be made for either Hause Hall and the Cruik Barn (7 bedrooms, up to 14 guests) or Hause Hall, the Cruik Barn and the Stables (9 bedrooms, up to 18 guests).

The arrival time for our properties is 16:00 hours and the departure time is 10:00 hours. If we do not have another party departing on the day you arrive or arriving on the day you depart, we will be able to relax the normal arrival and departure times to accommodate whenever suits your travel plans.

At your convenience, and probably about 2 weeks or so before your visit, please would you email us to arrange arrival/departure plans , key collection and to let us know about any other areas where we might be able to help with during your stay. It is particularly important that you let us know at least 2 weeks in advance how you would like the beds configured (as doubles or twins) in the rooms which have flexibility so that these can be made up to your preference. All of our bedding is white Egyptian cotton linen with feathers pillows and duvets. We will happily change these over to polycotton if you would prefer and, again, need to know about this in advance of your stay.

Yes, this is attached below for reference.

The Rowley Estates Environmental Policy

Yes we do.   This can be accessed in PDF form by clicking the link below.  Please get in touch by email or telephone if we can answer any questions regarding this.

Equality and Diversity statement The Rowley Estates

 

Smoking is not allowed inside any of the properties on the Rowley Estates but is permitted outside and within the grounds of the properties.

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