Frequently Asked Questions

If there is anything else you would like to know then please don't hesitate to contact us

What are the minimum stay restrictions for the properties?

Blencowe Hall, Melmerby Hall, Hause Hall Farm, Cazenovia Hall, Glassonby Old Hall, Kirkbride Hall, Riverain, Stag Cottage and Wythburn are all a minimum of a 3 night stay.

Elk Cottage and Jenny’s Croft are a minimum of a 2 night stay.

The following are exceptions to the above;

Easter bank holiday weekend – 4 night minimum stay at all of the Rowley Estates properties.  Bookings to start on either Thursday or Friday.

May bank holiday weekends – 3 night minimum stay at all of the Rowley Estates properties.

August bank holiday – 3 night minimum stay at any property not covered by the minimum one week stay for summer high season.

New Year and Christmas – minimum 5 night stay at all properties.

Easter, Christmas,  New Year and all other bank holiday bookings to be 18 guest option Hause Hall, Cruik Barn and Stables.

Summer high season; For bookings between the 15th July through to 5th September 

Minimum one week stay at Hause Hall and Cruik Barn or Hause Hall, Cruik Barn and Stables with a Saturday start date.

Saturday start date for minimum one week stays at Kirkbride Hall and Glassonby Old Hall.

Friday start date for minimum one week stays at Cazenovia Hall, Stag Cottage, Wythburn and Riverain.

Hause Hall Farm is available as a 5 bedroom, 10 guest option during our low seasons which are listed below for reference:

30th October – 20th December 2017

4th January – 9th Feb 2018

19th Feb – 22nd Mar 2018

6th Nov – 21st Dec 2018

For all other dates (apart from bank holidays see above), bookings may be made for either Hause Hall and the Cruik Barn (7 bedrooms, up to 14 guests) or Hause Hall, the Cruik Barn and the Stables (9 bedrooms, up to 18 guests).

 

Interested to learn more about hot tub hire?
  • Cumbria Hot Tub hire will provide towels for use with the hot tub during your visit.  We request that the white bath towels belonging to the properties are not used outside or in the hot tubs.
  • The floors in our properties are fitted with natural materials oak and sandstone stone.  To limit the risk of accidents or inadvertent damage to the flooring, we request guests to ensure they are dry before re-entering the properties.
  • The hot tub hire period can only take place within the booking period of a property.  In the normal course of events, hot tubs cannot be delivered and set up prior to guest arrival or removed after their departure due to maintenance and cleaning schedules and other guest bookings.  However, if we have a vacant period at the cottage before or after your visit, then we will endeavour to accommodate an early delivery and late retrieval of any hot tub which is hired.
  • From the point of delivery and erection, a hot tub takes approximately 12 hours to fill and heat up to a useable temperature.
  • We request a £30 surcharge for use of a hot tub at our cottages to cover the additional cost of heating and water for the hot tub during your visit.

 

Is there a babysitting service available ?

We are happy to help with some recommendations for a babysitter to come to one of our properties whilst you are staying. We would recommend looking on www.childcare.co.uk (and searching by the first three letters of the post code for the property address) which has a number of local babysitters on including their background information as well as experience and qualifications. Please feel free to get in touch via email or on Christine’s mobile (07968 258 234) if we can provide any additional information regarding babysitting services.

 

Are there any local hire car and taxi companies which you would recommend ?

If you require a taxi we would recommend Sean from Abbey Taxi, he can be contacted by mobile on 07789 023023 or via his website http://www.abbeytaxisofpenrith.co.uk/   He has an MPV and works in and around Penrith.

Another taxi firm we would use is Town Taxi and they can be reached on 01768 868268 or via their website http://towntaxispenrith.com/.

We also know an excellent local car hire company called Eden Garage owned by Ian Overs. They can leave a car at the train station for you to pick up on arrival for your stay and drop off again at the station on departure. They can be contacted on 017683 61212 or via their website http://www.eden-garage.co.uk/. They hire out cars, 7 seater people carriers, 12 and 17 seater minibuses. Email address is enquire@eden-garage.co.uk.

What if we run out of consumables e.g. toilet paper, washing up liquid, kitchen towels,dishwasher tablets, logs etc. ?

If you run out of any of these consumable items during your stay, please call Jilly Musgrave on 07732 167 444 or email Jilly@therowleyestates.com and we will arrange additional supplies to be provided for your use.

Are there “Dogs Welcome” pubs & places to eat nearby?

There are a number of dining options nearby which allow guests to bring their dog with them.  We have provided a list of some of our favourites below and would be happy to help with recommendations farther afield if this would be helpful.

Near Melmerby and Glassonby –

The Fetherston Arms in Kirkoswald will accept dogs in the wooden floored bar area which is a nice part of the pub to dine in and ask if you would please let them know in advance if bringing along a dog.  Reservations recommended for dinner & in advance for weekends as this pub is very popular for dining.  Tel 01768 898 284

The Crown Inn in Kirkoswald will accept dogs after 9 pm (which is when they stop serving food) as the pub is small to accommodate dogs and diners.  Tel 01768 870 410

The Melmerby Stores and Tea Room will accept dogs in the rear section of the tea room and also has tables outside for breakfast, lunch and snacks.  Tel 01768 881 915.

The Village Bakery at Melmerby allows dogs in the enclosed garden area which is a lovely place to relax on a warm morning or afternoon Tel 01768 881 811.

Near Blencowe / Greystoke –

The welcoming local pub called the Boot and Shoe in Greystoke allows dogs to join their owners at the tables outside overlooking the Village Green or in the cozy bar area.    Reservations recommended for this pub & especially for seating in the bar/snug area by the fire.  Tel 017684 83343

 

Can I get a mobile signal ?

Mobile phone signal connection is limited at Hause Hall and Cruik Barn but it is possible to get a signal at the top of the hill. A landline phone is provided for your convenience and in case of emergency. Mobile phone connection can also be limited at some of the other properties due to location and the thickness of the stone walls. Connections are generally fine outside. Payphone landlines are provided in all properties.

Terms and Conditions for The Rowley Estates

Please click the link below to access our terms and conditions.

The Rowley Estates terms and conditions

Can bikes be hired for our stay?

Bikes can be hired  from Jason Taylor at Inspiring Cycling.   Jason can be contacted on 07887 764987. Please also refer to his website – www.inspiringcycling.co.uk

Bike hire prices:

1 day = £22, 2 days = £38, 3 days = £51, 4 days = £64, 5 days = £70, 6 days = £78, 7 days = £84.

Jason also has electric bicycles and offers cycle tours including extended ones along the C2C route.  Please contact him directly regarding cycle hire and pricing.

Is smoking allowed inside?

Smoking is not allowed inside any of the properties on the Rowley Estates but is permitted outside and within the grounds of the properties.

What is provided in the guest welcome hamper?

The complimentary welcome hamper for our guests includes fresh bread, sweet biscuits, a bottle of wine (or several depending on the size of the cottage), locally produced assorted toffee & fudge (from The Toffee Shop in Penrith), ground cafetiere coffee, muesli and marmalade or jam. There will be a bowl containing a selection of seasonal fruits and also you will find milk, cheese, eggs, butter and orange juice in the fridge.

Is there a pub nearby?

There are several pubs within a few miles of most of our properties, the only exception being Hause Hall where the nearest is approximately 7 miles away.  The addresses, telephone numbers and contact details for the nearest pubs, restaurants and take away options are provided in the Guest Information folders which are placed in each cottage.  Alternatively, please feel free to contact us for details and recommendations.

Is there Sky Television broadcasting?

All of the televisions  in the cottages at The Rowley Estates are equipped for Digital Free View.  Sky Television broadcasting is not provided but we would be happy to recommend some local pubs where you can catch the match  including The Clickham Inn, Blencowe, Penrith CA11 0BP, The Royal, Wilson Row, Penrith, CA11 7PZ and  The Station Hotel, Castlegate, Penrith CA11 7JB.

Is it possible to change the bed configuration in some of the bedrooms?

We have some zip and link beds in the properties and these can be adjusted to singles or doubles to suit your preference. It would be helpful if you would please contact Jilly Musgrave, our Manager, about a week before your stay regarding this so that we can arrange the beds to suit your party.

Are dogs allowed in the properties?

Yes,  dogs are welcome at all of the cottages within The Rowley Estates. We have solid oak flooring and travertine style tiles in the kitchens and oriental carpets in the reception rooms.     It would be most helpful if guests travelling with their dogs would please ensure that they clean up any dog waste ( dog waste bags, scoops and bins are provided).

Please keep your dog in the reception rooms and not in the bedrooms and it would be very much appreciated if dogs would not be allowed to sit on any of the furniture.

Are cots and high chairs provided? Is bedding provided for cots?

Cots and bedding and high chairs are provided upon request. Please contact Jilly Musgrave, our Manager, about one week before your stay to let us know if we can provide these for you (on a free of charge basis).

Do the curtains have black out lining?

All bedrooms are fitted with either traditional wooden shutters or curtains with black out lining. It gets light very early in the morning in the summertime in Cumbria & the Lake District so we have incorporated this feature for our guests for their relaxation and comfort.

Can I get grocery deliveries?

Sainsbury’s and Tesco deliver to all of our properties.  The addresses and post codes for each cottage can be found on the Maps page on this website.  There are local village shops in the villages of Melmerby, Langwathby (near Glassonby and Melmerby), Greystoke (near Blencowe) and Pooley Bridge (near Hause Hall Farm) and Penrith has a great grocery store called Booths which specialises in local produce as well as a Morrisons, Sainsburys, Marks and Spencer Food Hall, Aldi and Cranstons Food Hall.

Do you offer swimming?

We have collaborated with our local swimming pool and set up a voucher programme for guests staying within The Rowley Estates to have a free swimming sessions at the Greystoke Village Pool, near Blencowe.

Greystoke Village Outdoor heated pool is open seasonally. Please call before visiting to check opening hours 01768 483637 or check their website www.greystokepool.btck.co.uk.

Are there games and childrens books provided?

There is a selection of children’s books, a variety of boards games for all ages and playing cards in each property.

What are the arrival and departure arrangements? Are they flexible?

The arrival time is 1600 hours and the departure time is 1000 hours. If we do not have another party departing on the day you arrive or arriving on the day you depart, we will be able to relax the normal arrival and departure times to accommodate whenever suits your travel plans.   

At your convenience, and probably about a week or so before your visit, please would you get in touch with Jilly Musgrave, our manager, to arrange arrival/departure plans (she will be able to update you about early arrival and late departure by then), key collection and to let us know about any other areas where we might be able to help with during your stay. It is particularly important that you let us know at least a week in advance how you would like the beds configured (as doubles or twins) in the rooms which have flexibility so that these can be made up to your preference. All of our bedding is white Egyptian cotton linen with feathers pillows and duvets. We will happily change these over to polycotton if you would prefer and, again, need to know about this in advance of your stay.

  

Is there garden furniture and a barbeque provided?

All of our properties have a Weber barbeque with a stainless steel grill. Barbeque equipment and charcoal is also provided. We store the barbeques and locally manufactured charcoal made without chemical accelerants and other such nonsense during winter months (from November through to the beginning of April) but would be happy to get them out if requested in advance of arrival.  During the winter period, charcoal is subject to availability as our local supplier closes down his charcoal making facility in the slow season.

As with the barbeques, we wash and store the garden furniture during the winter months but would be happy to get this out if requested in advance of arrival.

Please contact us if we can help with this during your stay.

Please would you clean the BBQ after use.  Thank you!

Are there toiletries in the bathrooms?

Each bathroom is supplied with Molton Brown individual guest toiletries bottles of bath/shower gel and shampoo/conditioner.

Are towels provided?

Each guest is provided with a large, white bath towel,  hand towel and a face cloth. There is a fabric bath mat in each en-suite bathroom and a non-slip mat is also provided.   Fabric dish towels, pot holders and oven gloves are provided in each kitchen.

 

Are hairdryers provided?

There is a hairdryer in every bedroom. They are in a labelled black fabric storage bag and stored in either the chest of drawers or the wardrobe.

Please describe the bed linen?

The beds are made with white Egyptian cotton sheets of a high thread count which are professionally laundered and pressed before fitting. The duvets and pillows are feather filled. If you would prefer a poly cotton duvet and pillows, please alert Jilly Musgrave, our Manager,  regarding this about a week before your stay so that we can arrange to provide these as needed. An extra blanket is also provided in the bedroom wardrobe.

Are logs provided ? Is there a charge for fuel or electricity?

There is no additional charge for fuel or electricity used during guest visits.  This is included within the rental rate.

There is a generous supply of logs, kindling and matches for the log burning fires.  There is no charge for logs used during guest visits.  If more logs or kindling would be helpful during your visit, please contact Jilly Musgrave on 07732 167 444 or email jilly@therowleyestates.com and we can arrange for the log baskets to be replenished at your convenience.

Is garden furniture provided ?

All of our properties have sandstone terraces with sustainable plantation teak table, chairs and benches. We store the garden furniture during the winter months.

Is the kitchen well equipped ?

We make a special effort to ensure our kitchens are supplied with generous amounts of china, cutlery and glassware as well as pots and pans, casserole dishes, cutting boards, utensils etc. If there is anything which you require which we have not provided, please feel free to get in touch.

Are there champagne flutes ?

Champagne flutes, white wine, red wine, beer glasses and tumblers are provided as well as plastic cups for younger guests.

Are there instructions for the Aga oven ?

For the properties which are equipped with Aga ovens (Blencowe Hall, Cazenovia Hall, Hause Hall Farm, Glassonby Hall and Melmerby Hall), basic instructions are provided in the guest information folders.  Specialist Aga cookbooks are also provided.

Are there candles and matches ?

Candles and/or tea lights in glass holders and matches are provided in all of our properties.

Do I need to bring kitchen consumables ?

Kitchens are provided with the following – paper towels, tea towels, salt & pepper, a variety of spices, tea, coffee & sugar, cling film, aluminium foil, dishwasher tablets, dishwashing liquid, laundry detergent and new J cloths.

How many pillows are on the beds ? What sort of pillows are they ?

There are two pillows provided for each guest. The pillows are feather and enclosed with double white Egyptian cotton pillow cases. If you would prefer poly cotton pillows please alert our Manager Jilly Musgrave regarding this about a week before your stay so that we can arrange to provide these as needed.

Are suitable cups/plates/bowls and cutlery provided for young children ?

Plastic bowls, cups, plates and cutlery are provided for our younger guests in all of the properties.

Is Wifi internet access available? If yes, is there a charge for this ?

Free broadband Wifi is provided in all properties. At Hause Hall Farm the Wifi is provided by satellite because there is no broadband via landline or cable in this part of the Lake District National Park. Please keep in mind that it is expensive to do large volumes of downloads and uploads via this Eutelsat (satellite) connection.

Is there a landline connection ?

A landline is provided in each property either with a payphone which accepts coins or a “telephone honesty pot” for contributions. The landline telephone number is listed on the Contact and Maps page for each property under the drop down menu.

Are firework displays allowed at the cottages?

As our cottages are located in quiet rural areas where livestock graze nearby, we request our guests do not use fireworks at our properties with the exception of two evenings – Guy Fawkes Night and New Year’s Eve.  On these evenings, our neighbours expect more external noise and prepare their animals in advance for this.  We appreciate the consideration regarding this guideline for fireworks usage.

Information regarding distance to nearby amenities (pubs, shops, transport etc)

Please refer to the Contact & Maps page for a drop down menu showing the address and contact telephone number for each of our cottages.  We have also included a link to a placemark on a Google map and satellite view plan for each of the properties and hope this will be helpful for finding the cottages and nearby amenities.  Additional information regarding this is provided below for each location:

Blencowe Hall, Cazenovia Hall, Riverain and Wythburn Cottage, Blencowe:

  • The nearest pub is the Boot and Shoe in Greystoke which is just over 1 mile up the lane from the cottages and can also be accessed by a public footpath which starts in the village of Blencowe.  The Clickham Inn is about 2 miles away along the road leading to Penrith.
  • The nearest village shop is in the village of Greystoke.
  • Larger grocery stores, petrol stations and the train station are in Penrith which is about 5 miles distance from Blencowe Hall.

Hause Hall Farm, the Cruik Barn and the Stables, Martindale

  • The nearest pubs are The Sun Inn and The Crown Inn located in Pooley Bridge.  Pooley Bridge is just under 5 miles from Hause Hall Farm.
  • There is a ferry which calls at the Howtown Pier which goes to Aira Force, Glenridding (more pubs, shops, restaurants) and Pooley Bridge.  The ferry pier is a 15 – 20 minute walk from Hause Hall Farm.
  • Larger grocery stores, petrol stations and the train station are in Penrith which is about 10 miles distance from Hause Hall Farm.

Glassonby Old Hall, Elk Cottage, and Jenny’s Croft, Glassonby

  • The nearest pubs are The Crown and The Fetherston Arms in Kirkoswald which is the next village along the fellside and 4 miles from Glassonby along a quiet lane.  The Shepherd’s Inn in Melmerby also serves meals and local ales.
  • The Village Stores and Tea Room, our local shop is in Melmerby which is 2 miles from Glassonby.  The Village Bakery is also in Melmerby.
  • Larger grocery stores, petrol stations and the train station are in Penrith which is about 11 miles distance from Glassonby.

Melmerby Hall, Kirkbride Hall and Stag Cottage

  • The nearest excellent local dining pubs are The Crown and The Fetherston Arms in Kirkoswald is just under 6 miles from Melmerby along a quiet lane.  The Shepherd’s Inn in Melmerby which is walking distance into the village also serves meals and local ales.
  • The Village Stores and Tea Room, our local shop is in the village of Melmerby and about a 5 minute walk away. The Village Bakery and tea room is also in Melmerby.
  • Larger grocery stores, petrol stations and the train station are in Penrith which is about 9 miles distance from Melmerby.